Refund Policy
Eligibility
We want you to be completely satisfied with your purchase. To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, and with all original tags and packaging intact. You will also need the receipt or proof of purchase.
Timeline
Our return policy is valid for 14 days from the date your order is delivered. If 14 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.
Process
To initiate a return, please contact our support team at support@artivalor.com. Once your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shipping
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
Exceptions
Certain items cannot be returned, including:
Final Sale or "Archived" items.
Gift cards.
Personalized or custom-made garments.
Items damaged through normal wear and tear or improper care.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not offer direct exchanges at this time.
Damaged Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact Information
For any questions regarding your return, please reach out to us at support@artivalor.com.
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